Client Rights
You have the right to counselling that is safe, respectful and responsive to your needs.
This page outlines what you can expect when working with me, the professional standards that guide my practice, and how to raise a concern.
Your rights in counselling
You have the right to:
be treated with dignity and respect, without discrimination
receive clear information about counselling, fees and service arrangements
ask questions and make informed choices about your care
have your preferences, culture, identity and individual circumstances respected
discuss your goals and participate in decisions about counselling
decline an approach or activity, request a pause, or stop counselling
understand how your information is handled and the limits of confidentiality
request access to your personal information or ask for corrections
raise concerns or make a complaint without being treated unfairly.
You are welcome to let me know about any communication or accessibility needs. We can discuss what adjustments may support your participation.
Professional standards
I am an Australian Counselling Association (ACA) registered counsellor. My practice is guided by the ACA’s ethical and professional standards.
As a counsellor practising in Western Australia, I am also bound by the Code of Conduct for certain health care workers.
The Code sets minimum standards for safe and ethical care, including informed consent, appropriate professional boundaries, privacy, recordkeeping and working within the limits of a practitioner’s training and experience.
Privacy and confidentiality
Your personal information and what you share in counselling are treated as confidential, subject to legal and professional limits.
I will explain these limits as part of the counselling agreement, and you are welcome to ask questions at any time.
My Privacy Policy explains how personal information is collected, used, stored and disclosed, and how to request access or correction.
Feedback and concerns
Your feedback is welcome. If something does not feel right, you feel misunderstood, or you have concerns about your counselling experience, you are welcome to let me know.
You can raise a concern during a session or contact me directly:
Jelica Grbic
Mindful Mind Counselling
Email: info@mindfulmindcc.com
Phone: +61 413 519 382
I will listen to your concern, discuss how you would like it addressed, and explain any next steps. If further consideration is needed, I will keep you informed about the process and expected timeframe.
Making an external complaint
You may seek independent advice or make an external complaint. You do not need my permission to do so.
Health and Disability Services Complaints Office
The Health and Disability Services Complaints Office (HaDSCO) handles complaints about health services in Western Australia and the Indian Ocean Territories, including counselling services and alleged breaches of the Code of Conduct.
You can contact HaDSCO directly for advice about your concern and available complaint options.
Website: hadsco.wa.gov.au
Phone: (08) 6551 7600
Learn about HaDSCO’s complaint process
Privacy complaints
If your concern relates to how your personal information has been handled, please see my Privacy Policy for the privacy complaint process.
You may also contact the Office of the Australian Information Commissioner (OAIC). The OAIC generally expects you to raise your complaint with the service provider first and allow 30 days for a response.
Learn about making a privacy complaint
Clients outside Western Australia
If you receive online counselling from another Australian state or territory, you may also contact the health complaints body in your location for advice about the appropriate complaint pathway.